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[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”About Us” _builder_version=”4.16″ custom_margin=”-57px|||||” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ text_font=”||||||||” text_text_color=”#000000″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n
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Introduction<\/b><\/u><\/i><\/p>\n
Interpreters appearing in the \u201cLanguage Bank\u201d interpreting register are expected to abide by the Code of Conduct to which they are signatories. The interpreter plays a critical role in providing the communication link between advisor\u2019s and their clients. They are providing interpreting services to the best of their ability and not allow personal feelings to interfere in the interpreting process. The intent of this Interpreter handbook is to offer guidelines and to clarify exceptions and responsibilities of the interpreter and to give basic understand of some of the objectives, policies and procedures of the program. With the general information presented in the Interpreter Handbook and good judgement, interpreters should have a reliable guide as to what is expected of them. If you do not understand any of the material or if questions come up that are not covered in the Interpreter Handbook, it is your responsibility to contact management at the Employment business (The Language Bank). From time to time it may be necessary to update sections of the Interpreter Handbook. Copies of updated sections will be sent to all interpreting staff.<\/p>\n
We look forward to working with you here at the Language Bank and hope you enjoy it as well.<\/p>\n
Competence<\/b><\/u><\/i><\/p>\n
Interpreters admitted to the register are expected to:<\/p>\n
\u2022 Have a written and spoken command of both languages, including any specialist terminology, current idioms and dialects.<\/p>\n
\u2022 Possess the ability to interpret and translate accurately, fluently and appropriately between both languages using the correct interpreting techniques.<\/p>\n
\u2022 Understand the relevant procedures of the particular context in which they are working.<\/p>\n
\u2022 Maintain and develop their written and spoken command of English and the other language.<\/p>\n
\u2022 Be familiar with the cultural backgrounds of both parties.<\/p>\n
Ethics and Confidentiality Issues<\/b><\/u><\/i><\/p>\n
Interpreters are expected to adhere to the Employment business (The Language Bank) Interpreters code of Ethics. When interpreters socialize with people outside assignment, the interpreter should keep all information about interpreting assignments confidential, regardless of how inconsequential the information may seem. For reference, the following is the employment business (The Language Bank) Code of Ethics:<\/p>\n
Code of Ethics<\/b><\/u><\/i><\/p>\n
\u2022 Respect confidentiality at all times. Interpreters shall keep all assignment-related information strictly confidential and not seek to take advantage of any information disclosed during work.<\/p>\n
\u2022 Shall render the message faithfully, always conveying the content and sprit of the speaker using language most readily understood by the person(s) whom they serve.<\/p>\n
\u2022 Shall accept assignments using discretion with regard to skill, setting and the customers involved.<\/p>\n
\u2022 Shall request compensation for services in a professional and judicious manner.<\/p>\n
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\u2022 Shall interpret truly and faithfully what is said, without anything being added, omitted or changed. In exceptional circumstances a summary may be given if requested and consented to by both parties.<\/p>\n
\u2022 Shall avoid any environment that may otherwise cause a distraction when interpreting by telephone or mobile.<\/p>\n
\u2022 Shall disclose any difficulties encountered with dialects or technical terms and if these cannot be satisfactorily remedied withdraw from the assignment.<\/p>\n
\u2022 Shall act in an impartial and professional manner and not enter into a discussion, counsel, advise or express personal opinions reactions to any of the parties.<\/p>\n
\u2022 Shall intervene only in the following circumstances:<\/p>\n
1. To ask for clarification.<\/p>\n
2. To point out that the party may not have understood something.<\/p>\n
3. To alert the parties to a missed cultural inference.<\/p>\n
4. To ask for accommodation for the interpreting process and inform all present of the reason for the intervention.<\/p>\n
\u2022 Shall not discriminate against parties, either directly or indirectly on grounds of race, colour, ethnic origin, age, nationality, religion, gender, sexuality, or disability.<\/p>\n
\u2022 Shall disclose any information including any information including any criminal record, which may make them unsuitable in any particular case.<\/p>\n
\u2022 Shall disclose immediately if the interviewee or immediate family is known or related to them.<\/p>\n
\u2022 Shall disclose any business, financial, family other interest, which they might have in the matter<\/p>\n
being handled.<\/p>\n
\u2022 Shall not accept any form of reward, whether in cash or otherwise, for interpreting work other than payment by The Language Bank.<\/p>\n
\u2022 Shall not engage in any behaviour likely to discredit the employment business, The Language Bank (including impairment through drugs or alcohol, sexual misconduct, violence, intimidation or abusive behaviour).<\/p>\n
\u2022 Shall safeguard professional standards and offer assistance to other interpreters and translators whenever reasonable, practical and appropriate.<\/p>\n
\u2022 Shall not delegate work without the consent of the client<\/p>\n
\u2022 Shall not engage in a general conversation with the client during the interview.<\/p>\n
\u2022 Must state (in a criminal trial) if they have been involved in interpreting at the police station on the same case.<\/p>\n
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\u2022 Interpreters shall strive to further knowledge and skills through participation in workshops, professional meetings, interaction with professional colleagues and reading of current literature in the field.<\/p>\n
\u2022 Interpreters by virtue of being registered with the employment business (The Language Bank) shall strive to maintain high professional standards in compliance with the employment business code of ethics.<\/p>\n
Attendance and Punctuality<\/b><\/u><\/i><\/p>\n
\u2022 The interpreter will arrive on time for assignments.<\/p>\n
\u2022 Interpreters should notify the employment business (The Language Bank) as soon as<\/p>\n
possible in the event he\/she will be absent from an assignment or running late for an assignment.<\/p>\n
Appearance<\/b><\/u><\/i><\/p>\n
Although there is no formal dress code, interpreters should follow the employment business (The Language Bank) code of ethics regarding appropriate and professional attire.<\/p>\n
\u2022 Interpreters should dress in a manner that is consistent with the general dress of interpreters in this field.<\/p>\n
\u2022 Interpreters should wear clothes that are not distracting to the client.<\/p>\n
As a general rule all Interpreters registered with the Employment Business (The Language Bank)<\/p>\n
must always:<\/p>\n
\u2022 Be equipped with a note pad, pen and dictionary when attending assignments.<\/p>\n
\u2022 Remember to carry a Photo ID when sent on assignments.<\/p>\n
\u2022 At all times when on assignment observe the client\u2019s regulations, requirements and code of conduct.<\/p>\n
\u2022 Shoe respect for the applicant at all times.<\/p>\n
\u2022 Not summarise in any form what the client says.<\/p>\n
\u2022 Switch of mobile phones, bleeper\u2019s, watches etc that may otherwise cause a distraction in the interview.<\/p>\n
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